Pellicano’s Marketplace Return Policy
We want you to be completely satisfied with your purchase from Pellicano’s Marketplace. If, for any reason, you are not happy with your order, please review our return policy below.
1. Returns for Food Items
Due to the perishable nature of food items, we have a specific policy for food returns:
- Contact us within 5 days: If you have an issue with a food item, please contact us at support@pellicanosmarketplace.com within 5 days of receiving your order.
- Provide details: Please include your order number, a description of the issue, and any relevant photos.
- Resolution: We will work with you to find a suitable resolution, which may include a refund, replacement, or credit towards a future purchase.
2. Returns for Non-Food Items
We understand that sometimes things just don’t work out. Here’s our return policy for non-food items:
- Eligibility: You may return most non-food items within 7 days of delivery for a refund if they meet the following conditions:
- Unworn, unwashed, and unaltered: Items must be in their original condition with all tags attached.
- Original packaging: Items must be returned in their original packaging.
- Valid reasons: Acceptable reasons for return include:
- Damaged or broken item (including photos of the damaged item and the shipping package/box as it arrived)
- Product differs from the order (design, size, material)
- Wrong item received
- The product significantly differs from the online description
- Non-Eligible Items: The following items are generally not eligible for return:
- Gift baskets (due to their perishable nature)
- Jewelry (for hygiene reasons)
- Cookware (unless damaged upon arrival)
- Order Cancellations:
- You may cancel your order within 24 hours of placement for a 10% cancellation fee.
- To cancel, please email support@pellicanosmarketplace.com.
- Order Exchanges:
- We cannot accommodate exchanges for incorrect size, design, or quantity selections.
- Please carefully review your order before placing it.
- You may cancel your order within 24 hours and place a new order with the correct specifications.
3. Return Process
- Initiate a Return: Email support@pellicanosmarketplace.com with the following information:
- Order number
- Reason for return
- Photos of the item, packaging, and shipping box (if applicable)
- Await Confirmation: We will review your request and respond within 2-3 business days.
- Return Shipping: Once your return is approved, we will provide you with the return shipping address.
- You are responsible for return shipping costs.
- Please use a trackable shipping method and share the tracking number with us.
- Refund Processing:
- Once we receive your return, we will process your refund within 2 business days.
- Refunds will be credited to your original payment method.
Important Notes:
- For damaged items, our shipping partners require photos of the shipping package/box as it arrived to process claims.
- We are not responsible for damage or loss during return shipping.
- Please contact our Support Team before initiating a return.
Customer Service:
If you have any questions, please don’t hesitate to contact us at support@pellicanosmarketplace.com. We are here to help!
